Privacy Policy

1. Operator

This service, Livingual (livingual.gajeroll.com), is operated by Gajeroll LLC ("we" or "us").

2. Information we collect and why

When you register, sign in, use the service or pay, we collect the information below. We use it only to provide the service, verify your identity, manage usage allowances and billing, prevent abuse and respond to inquiries, and we do not share it with third parties without your consent except where required by law.

• Account information: email address, display name and password (stored hashed). If you sign in with Google, the email address, display name and profile image URL Google provides, and Google OAuth tokens (access, refresh and ID tokens)
• Sign-in session information: session identifier, IP address and browser (User-Agent)
• Usage information: start and end times of transcription runs, duration and language settings
• Payment information: what you purchased and the amount, plus identifiers issued by our payment processor (Stripe, Inc.). Card numbers are handled by the processor and are not held by us

3. Processing of audio and transcripts

Audio captured from your microphone is sent to our processing providers (Microsoft Azure, Cloudflare, Google and OpenAI) for real-time speech recognition and translation. We do not store audio, transcripts or translations in our database.

4. External transmission of information to analytics tools

On public pages such as the landing page, we use Google Analytics (GA4), provided by Google LLC, to understand how the service is used and to improve it. When you view these pages, the following information is sent from your device to Google LLC.

• Recipient: Google LLC (United States)
• Information sent: the URL of the page you view (without query strings or fragments), referrer, page views and link clicks, IP address (Google Analytics does not store IP addresses), browser / device / OS type, language, approximate region, and user identifiers set through cookies
• Our purpose: understanding usage of this service and our services, and improving content and navigation
• Google LLC's purpose: as described in Google's Privacy Policy (https://policies.google.com/privacy)
• Only public pages are measured. Screens after you sign in or register (transcription, settings, purchases) are not measured, and audio, transcripts, translations and anything you enter in the app are never sent to Google Analytics.
• We do not use Google signals (advertising features). For visitors from the EEA, the United Kingdom and Switzerland, measurement involving identification through cookies is off by default (aggregate communications that carry no identifiers may still be sent).

5. Cookies and opt-out

To provide the service we use a cookie that keeps you signed in and a cookie that remembers your chosen display language.

Google Analytics uses cookies to measure traffic without identifying individuals. You can refuse collection by disabling cookies in your browser, or stop data transmission by installing the Google Analytics opt-out browser add-on (https://tools.google.com/dlpage/gaoptout).

6. Changes to this policy

We may revise this policy in response to changes in law or in the information we collect. Revisions take effect when posted on this page.

7. Contact

For inquiries about personal information, including requests for disclosure, correction or deletion, contact us at:

• Business: Gajeroll LLC (合同会社ガジェロール)
• Address: Shibuya Dogenzaka Tokyu Building 2F-C, 1-10-8 Dogenzaka, Shibuya-ku, Tokyo 150-0043, Japan
• Email: corporate@gajeroll.com
• Contact form